Privacy Policy

1. Introduction

ZichMedia ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our TikTok advertising management services and visit our website.

By using our services, you consent to the data practices described in this policy. If you do not agree with our policies and practices, please do not use our services.

2. Information We Collect

2.1 Personal Information

We collect comprehensive information to verify your identity and ensure compliance with TikTok policies:

• Full name and contact information (email, phone number)
• National identification details (CNIC/Passport)
• Business name and registration details
• Business address and operational information
• Tax identification numbers
• Banking information for payments

2.2 Business Information

• Business model and products/services
• Target audience and marketing objectives
• Website and social media profiles
• Advertising content and creative assets
• Historical advertising performance data

2.3 Technical Information

• IP address and browser type
• Device information and operating system
• Cookies and usage data
• Pages visited and time spent on our website
• Referring website addresses

3. How We Use Your Information

We use the collected information for:

• Creating and managing TikTok ad accounts on your behalf
• Verifying your identity and business legitimacy
• Ensuring compliance with TikTok's advertising policies
• Processing payments and maintaining financial records
• Providing customer support and consultation services
• Sending service updates and important notifications
• Marketing communications (with your consent)
• Improving our services and user experience
• Complying with legal obligations

4. Data Storage and Security

4.1 Storage Location

Your data is stored securely on cloud services, specifically Supabase, which provides enterprise-grade security and encryption. Data may be processed and stored in multiple geographic locations to ensure redundancy and availability.

4.2 Security Measures

We implement appropriate security measures including:

• Encryption of data in transit and at rest
• Regular security audits and updates
• Access controls and authentication protocols
• Regular backups and disaster recovery procedures
• Employee training on data protection

5. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• With your explicit consent
• To comply with legal obligations or court orders
• To protect our rights, property, or safety
• In connection with a business merger or acquisition
• With service providers who assist in our operations (under strict confidentiality agreements)

6. Marketing Communications

We may send you marketing communications about our services, industry updates, and promotional offers. You can opt-out of these communications at any time by:

• Clicking the unsubscribe link in our emails
• Contacting us at support@zichmedia.com
• Updating your communication preferences in your account settings

7. Analytics and Tracking

We use analytics tools including Google Analytics and other tracking technologies to understand how our website is used and to improve our services. These tools collect information such as:

• Pages visited and time spent
• Traffic sources and user journey
• Device and browser information
• Geographic location (country/city level)

8. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Specifically:

• Active account data: Retained while you use our services
• Financial records: 7 years as required by law
• Marketing data: Until you opt-out
• Technical logs: 90 days

Upon account termination, we will delete or anonymize your personal data within 30 days, except where retention is required by law.

9. Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Object to processing of your information
• Request data portability
• Withdraw consent at any time

To exercise these rights, contact us at support@zichmedia.com.

10. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If we discover that we have collected information from a child, we will delete it immediately.

11. International Data Transfers

As we operate TikTok accounts in the USA market, your data may be transferred to and processed in the United States. By using our services, you consent to such transfers. We ensure appropriate safeguards are in place to protect your information.

12. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any information.

13. Changes to Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes via email or through a prominent notice on our website.

14. Contact Information

For questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at: